Frequently Asked Questions

General Questions

What is ExtraTickets?

We connect buyers and sellers of tickets on our platform. We want to be better then the rest and offer transparancy by charging customer what customer sees on the screen. Buy tickets with no extra fees or delivery fees or what ever other fees companies may think off. Our tickets are 100% valid for entry because new tickets are generated when they are transfered to your name.

What events can I buy tickets for?

Almost any event that is happening in Canada that allow you to transfer your tickets to another person electronicaly. NHL, MLB, NBA, concerts, festivals, racing events, etc. If you don't see your event and you want to sell or buy tickets for it then you can contact us and we may add it to our site.

What happens if my tickets sell?

We will notify you immediately when your tickets sell so you can take them of the market if you are trying to sell them else where. You email notification will include the recepient for of the tickets. You will then need to transfer those tickets within 12 hrs but if the event is sooner then 12 hrs then you should transfer them sooner or 4 hrs before the event starts. If until the event there is less than 4 hrs left then you must transfer tickets as soon as possible. We reserve the right to cancel the sale if we have not heard from you.

Who sets the price on tickets?

Seller sets the price of tickets and no one else. We do not control the prices that tickets are sold at.

Who is selling tickets to me?

Sellers list tickets on our website and transfer them to you after the sale. We do not hold or see tickets that our clients purchase.