Terms and Conditions
Last Updated [March 20, 2023]
These terms of use (the “Terms”) and services (the “Services”) apply to using ExtraTickets websites (extratickets.ca and extratickets.net) and apps branded ExtraTickets Inc. ExtraTickets Inc hereinafter referred to as "ExtraTickets", the "Site", "we", or "us". These Terms, together with all other terms and conditions that govern our Services is the binding agreement between you and ExtraTickets. By using Extratickets, you accept and agree to be bound by the Terms, and all applicable laws and regulations. If you do not accept the Terms then do not use Extratickets or our Services. We reserve the right to update the Terms at anytime and the updated Terms posted on the Site take immediate affect.
Services
ExtraTickets provide a service for pottential buyers (the "Buyer") and seller(s) (the"Seller") to buy and sell event ticket(s). We charge very small fees for our service compared to our compatitors.
Selling Ticket(s)
To become a Seller and to advertise ticket(s) on our Site user must register with legitimate personal infomation and must agree to all Terms and Conditions agreement on this page. User must also check Terms and Conditions page every month to make sure they are familiar with any updates that have been made to this page. You cannot use our Site and you cannot buy tickets on our Site if you do not aggree with the most updated Terms and Conditions on our Site.
Seller can create a listing on our Site by providing all important ticket details regarding the ticket(s) that they are willing to sell. The price in the listing the Seller sets is the price per ticket the Seller will receive when the ticket(s) sell unless the Seller changes the price per ticket after the initial listing in which case the new price per ticket will be the new payout amount per ticket. When Seller lists their ticket(s) the Seller agrees that the ticket(s) are in Seller possesion while the listing is active and the ticket(s) were obtained lawfully. If Seller's ticket(s) sell elsewhere than our Site then the Seller must as fast as humanly possible end the ticket listing on our Site. Listing ticket(s) up for sale on our Site creates a binding contract between Seller and future Buyer to provide adnd transfer listed ticket(s) to buyer once ticket(s) are sold for the most recent price. Ticket(s) are considered sold when the Seller receives an email or text from us letting them know that ticket(s) have sold. Once the sale is completed the Seller will need to transfer ticket(s) (mobile transfer) to Buyer's email within 12hrs or if the event is sooner then 4hr before the event starts and if the event starts in less than 4 hrs then you must transfer the ticket(s) immediately. We reserve the right to cancel your order if we have not heard from you and you have not transfered the ticket(s) in time. After we have verified the transfer of ticket(s) to Buyer then we will complete a payout within 24hrs to Seller's email using E-transfer or another payout method user has selected and confirmed. If the transfer of ticket(s) is not acknowledged by Buyer and we cannot verify the transfer of ticket(s) then Seller will receive money owed within 48 hrs after the event has passed.
Cancelled or Rescheduled
In case the event is cancelled or rescheduled then if the promoter offers a refund option then you will need to return all the money you received for the ticket(s) from ExtraTickets. We will transfer the As seller if you are the original purchaser of the tickets then you will get the money you paid for the event from Ticketmaster. If you purchased the tickets from someone else then you will need to return ticket(s) to them and request a refund.
Purchase Ticket(s)
To become a Buyer and purchase ticket(s) from our Site user must register with legitimate personal infomation and must agree to all Terms and Conditions agreement on this page. User must also check Terms and Conditions page every month to make sure they are familiar with any updates that have been made to this page. You cannot use our Site and you cannot buy tickets on our Site if you do not aggree with the most updated Terms and Conditions on our Site.
By making a purchase of ticket(s) on our Site the Buyer enters into a binding agreement with the seller of ticket(s) to pay the total that is presented to them at the checkout for the ticket(s) selected and listed at checkout. Once the purchase is completed the Buyer should receive an email within 12hr from Seller with transfer of purchased ticket(s). We require the Buyer to inform us after they have transfered/accepted ticket(s) from Seller and transfered/accepted into their own account (mobile transfer). You must verify the ticket(s) you receive that they are as advertised and let us know immediately of any issues. Failing to notify us of any discrepancies with the ticket(s) or issues with your transfer after we have paid out the Seller will wave your right for any refunds or disputes.
Refunds
General
Ticket policy for events is set by the promoter. Almost all events do not allow refunds of ticket(s) as set out by the promoter. We unfortunatly do not have control over that and have to follow the same rules. If the event is cancelled or reschedule than see the paragraphs below. We offer 100% guarantee on tickets listed on our site and if there is an issue with your ticket(s) then we will offer full refund on those ticket(s). We do require you to us as soon as possible if the ticket(s) purchased are not as advertise. The seller of ticket(s) may be able to resolve the issue before the event.
Rescheduled Event
If the event is reschedule then the promoter will have a new date and time for the event. They will lay out the rules for getting the refunds but it does not mean that refund will be an option. If promoter allows a refund on rescheduled event then the refund will be issued after the ticket(s) are transfered back to the Seller or another account as we specify. The Seller will need to pay back ExtraTickets full amount they have received for the sale of those tickets.
Cancelled Event
Cancelled events typically are refundable and refund will be issued once the ticket(s) are transfered back to Seller or another account as we specify. The Seller will need to pay back ExtraTickets full amount they have received for the sale of those tickets.
Inaccurate Disctiption of Ticket(s)
If the ticket(s) sold to Buyer have a discreptancy from ticket(s) advertised by Seller on our Site then ExtraTickets will work with Seller to provide correct ticket(s) in timelly manner. If correct ticket(s) are not provided then sale of ticket(s) will be cancelled as breach of Terms and Conditions and money will be refunded to Buyer unless simular or satisfactory ticket(s) can be found on our Site. The Seller will need to pay back ExtraTickets full amount they have received for the sale of those tickets.
Fees
We charge a fee on each ticket for our Services and the fee is added to Seller's ticket selling price. We do not charge any other fees. The prices on our website include the fee that we charge.
Taxes
We add your local tax at checkout to your total.
Termination
We reserve the right to revoke anyone's access to selling or buying on our Site. We reserve the right to temporary suspend access to ExtraTickets at any time.
Limitation of Liability
In no event should Extratickets, our employees or anyone associated with Extratickets be liable for any damages or monetary losses by using our Site. Our Services are used on AS IS basis. We do not guarantee that Seller ticket(s) will sell on our website and we do not guarantee Buyer that when making a purchase that those ticket(s) will become Buyer's property. We do not own ticket(s) listed on our website and therefor cannot assure existence, validity or accuracy of the ticket(s). We are not responsible for any lost of revenue, financial loss, personal injury or any other damages due to selling or buying ticket(s) on our website.
Feedback
Feedback is optional and by leaving feedback you waive any intelectual property rights.
Copyrights
You may not reproduce or copy any of the content found on Extratickets website.
General Indemnity
You agree to indemnify and hold ExtraTickets, subsidiaries, affiliates, and our and their respective officers, directors, attorneys, agents, employees, licensors and suppliers harmless against any claims, actions, proceedings, demands, damages, liabilities, losses, costs and expenses (including reasonable attorneys' fees) incurred in connection with your breach of these Terms and your improper use of ExtraTickets's website and/or your violation of any law or the rights of a third party.
These Terms constitutes the entire agreement between the parties relating to the Site. These Terms shall not be modified except in writing signed by both parties or by a new posting of these Terms by us. If any part of these Terms is held to be unlawful, void, or unenforceable, that part shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. The failure of ExtraTickets to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any right or provision by ExtraTickets must be in writing and shall only apply to the specific instance identified in such writing. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by these Terms, your use of the Site. You may not assign these Terms, or any rights or licenses granted hereunder, whether voluntarily, by operation of law, or otherwise without ExtraTickets's prior written consent. ExtraTickets may assign these Terms to anyone at any time. You agree that the laws of the Province of British Columbia without regard to principles of conflict of laws, will govern these Terms and any claim or dispute that has arisen or may arise between you and ExtraTickets, except as otherwise stated in these Terms. The limitaions in this section will apply even if any limited remedy fails fo its essential purpose. The allocation of risk between us is an essential element of the basis of the barin between us. Our aggregate liability arising out of these terms or the use of the Site will not exceed the greater of fifty dollars or the amount you have paid us in the past twelve months. In no event will attorneys' fees be awarded or recoverable. Our liability will be limited under this paragraph to the fullest extent permitted by applicable law, and the provisions of this paragraph will not apply to the extent applicable law permist the recovery of damages, attorneys' fees or costs otherwise prohibited under this paragraph.